Terms & Conditions
Terms & Conditions
Last Updated: October 20, 2026
Welcome to chimianba. These Terms & Conditions ("Terms") govern your access to and use of https://chimianba.com/ (the "Website") and purchases made through our online store.
The Website is operated by Shenzhen Heyidian Advertising Media Co., Ltd. ("chimianba," "we," "us," or "our"). By accessing the Website or placing an order, you agree to these Terms, subject to any mandatory rights available to you under applicable law.
1. About Our Store
chimianba is an online retail brand offering Christmas decorations and seasonal decorative products. Depending on current availability, our products may include Christmas tree ornaments, decorative figurines, LED string lights, flameless candles, window stickers, wreaths, garlands, 3D printed holiday toys, and other holiday-themed items.
Product availability, specifications, and prices are displayed on the relevant product pages and during checkout. Seasonal products may be discontinued or sold out after the holiday period without prior notice.
2. Eligibility and Website Use
You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must provide accurate information when placing an order, submitting a contact form, or communicating with us about a purchase.
You may not use the Website to engage in fraud, interfere with its operation, introduce malicious software, attempt unauthorized access, or infringe the rights of others. You may not purchase products for commercial resale, bulk redistribution, or any non-personal use without our prior written authorization.
3. Product Information
We make reasonable efforts to present accurate product descriptions, photographs, dimensions, materials, colors, and other available specifications.
Actual colors and appearances may vary due to screen settings, lighting, photography, and manufacturing variations. Handcrafted or natural decorative items (including wreaths, garlands, and fabric ornaments) may have slight natural variations in size, color, or texture.
Please review the product description carefully before purchasing. Product photographs may show a styled setting or additional decorative items that are not included in the purchase. The items included in your order are those specified in the relevant product listing.
Electronic Products and Batteries: Several of our products include LED lighting components, flameless candles, or button-cell/rechargeable batteries. Keep all batteries and small decorative parts away from children. Button-cell batteries can cause serious injury or death if swallowed. Follow all product labeling and safety instructions for battery installation, use, and disposal.
Age-Appropriate Use: Some products (including 3D printed toys, small ornaments, and craft kits) may contain small parts and are not intended for children under 3 years old due to choking hazard. Adult supervision is recommended when children use or handle these products.
4. Orders and Order Acceptance
When you submit an order, you are making an offer to purchase the selected products.
An order confirmation acknowledges receipt of your order but does not necessarily mean that all payment, availability, or fulfillment checks have been completed.
We may contact you if an order requires clarification or verification. Where permitted by law, we may refuse or cancel an order for legitimate reasons, including suspected fraud, product unavailability, payment authorization failure, or material listing errors.
If payment has already been collected for an order that we cancel, an appropriate refund will be arranged in accordance with applicable law and our Refund Policy.
Please verify your order details, delivery address, email address, and telephone number before completing checkout.
5. Prices, Taxes, and Charges
Product prices and applicable shipping charges will be displayed on the Website or during checkout.
The final amount may include applicable taxes, shipping charges, discounts, and other fees disclosed during checkout.
Unless expressly stated otherwise on the product page or at checkout, product prices do not include import duties, customs fees, VAT, or other government taxes. These charges, if any, are the customer's responsibility and will be collected by the carrier or at the time of delivery. We are not responsible for delays caused by customs inspection or changes to import duty regulations in your country.
We reserve the right to correct genuine pricing or listing errors and update product information, subject to applicable law and any rights already acquired by customers.
6. Payment
Available payment methods are displayed during checkout. Payment processing may be provided by independent payment service providers.
You represent that you are authorized to use the payment method selected for your order.
An order may be delayed or canceled if payment is declined, cannot be verified, or requires additional authorization.
For more information, please review our Payment Policy.
7. Shipping and Fulfillment
Orders are fulfilled through supplier-based shipping arrangements. The actual shipping origin, carrier, and delivery route may vary by product and order.
Our general estimated transit time is 7–15 business days after dispatch, subject to the applicable shipping method, destination, customs clearance, carrier operations, and other circumstances.
Order processing time is separate from transit time. The estimated delivery window displayed at checkout or in the applicable product information should be reviewed before purchase.
Seasonal Peak Periods: During holiday periods (including Christmas and New Year), delivery times may be longer due to carrier volume, customs delays, and high order volume. We strongly recommend placing your order at least 3–4 weeks before your desired delivery date to ensure arrival in time for the holiday.
Unless expressly guaranteed, delivery estimates are not guaranteed delivery dates. We are not liable for delivery delays caused by circumstances beyond our reasonable control, including weather, carrier disruptions, customs inspections, or incorrect address information provided by the customer.
For further details, please review our Shipping Policy.
8. Returns and Refunds
Eligible returns may be requested within 30 calendar days after delivery, subject to the conditions described in our Return Policy and any mandatory rights under applicable law.
Seasonal Products: For holiday-themed products (including Christmas decorations, lights, and ornaments), return requests must be initiated within 30 days of delivery and in no case after 30 days following the relevant holiday. Items must be unused, in original packaging, and in resellable condition. Custom, personalized, or made-to-order items are not eligible for return unless defective.
Return shipping costs depend on the reason for the return, the circumstances of the order, and applicable legal requirements.
Please contact us before sending a product back so that we can provide the appropriate instructions.
Nothing in these Terms excludes or limits any consumer right or remedy that cannot legally be excluded or limited.
9. Intellectual Property
Unless otherwise indicated, original Website content, including text, graphics, photographs, and page layouts, is owned by us, our licensors, or the relevant rights holders.
You may use the Website for personal shopping purposes. You may not reproduce, distribute, modify, or commercially exploit protected Website content without authorization, except as permitted by law.
Third-party names, trademarks, and materials remain the property of their respective owners.
10. Third-Party Services
The Website may rely on third-party services for e-commerce functionality, payment processing, shipping, analytics, and other operations.
Third-party services may be subject to separate terms and privacy policies. We do not control every aspect of their independent operations.
Our use of a third-party service does not remove our obligations to customers under applicable law.
11. Disclaimer and Limitation of Liability
We make reasonable efforts to keep the Website accessible and product information accurate, but we do not guarantee uninterrupted or error-free operation.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the Website where such exclusion is legally enforceable.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited, including applicable statutory consumer rights and remedies.
12. Privacy
We process personal information in accordance with our Privacy Policy and applicable privacy laws.
Please review that policy to understand how information may be collected, used, disclosed, and retained in connection with your use of the Website and purchases.
13. Changes to These Terms
We may update these Terms to reflect changes in our business, Website functionality, or legal requirements.
The latest version will be published on this page with a revised date. Changes will take effect as permitted by applicable law.
14. Governing Law and Consumer Rights
These Terms are subject to applicable law and any mandatory consumer protections that apply to your purchase, including U.S. federal and state consumer protection laws for customers located in the United States.
Nothing in these Terms is intended to remove any non-waivable right available to a consumer under applicable law.
If you have a concern, we encourage you to contact us first so that we can attempt to resolve the matter informally within 30 days. If we cannot resolve the dispute informally, you may pursue remedies through your local consumer protection agency or small claims court, as applicable.
15. Contact Information
For questions about these Terms, please contact:
Brand: chimianba Operated by: Shenzhen Heyidian Advertising Media Co., Ltd. Address: Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, Guangdong 518109, China Email: service@chimianba.com Phone: +86 17727550406 Website: https://chimianba.com/