Return Policy
Return & Refund Policy
Last Updated: October 20, 2026
Thank you for shopping with chimianba. This Return & Refund Policy explains how to request a return, replacement, or refund for Christmas decorations and other seasonal products purchased through https://chimianba.com/.
Our store is operated by Shenzhen Heyidian Advertising Media Co., Ltd. We aim to handle return requests fairly and transparently, subject to this policy and applicable consumer protection laws.
1. Return Window
Eligible return requests may be submitted within 30 calendar days after delivery.
To help us determine eligibility, please contact us within this period and provide your order number, the product concerned, and the reason for your request.
Seasonal Products: For holiday-themed products (including Christmas decorations, lights, ornaments, and wreaths), return requests must be initiated within 30 days of delivery and in no case later than 30 days following the relevant holiday. After the holiday period, seasonal items may not be eligible for change-of-mind returns.
The 30-day period is our stated return window for eligible requests. It does not override any longer or additional rights required by applicable law, including U.S. federal and state consumer protection laws.
Certain product-specific restrictions may apply where lawful and appropriately disclosed before purchase.
2. General Return Conditions
When requesting a voluntary return, please keep the product in its original condition, unused, with original packaging, accessories, and any included components.
We may request photographs or other relevant information to assess the condition of an item and the reason for the return.
These conditions do not remove statutory rights or remedies that apply to defective, damaged, misdescribed, or incorrectly supplied goods.
Non-Returnable Items: Custom, personalized, made-to-order, or intimate items are not eligible for change-of-mind returns unless defective or damaged.
Please do not send an item to an unconfirmed address. Contact us first to receive the appropriate return instructions.
3. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.
Provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging, where appropriate.
- Any other relevant information reasonably needed to assess the issue.
Please retain the product and packaging while your request is reviewed.
Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, full refund, partial refund, or another legally required remedy. In many cases, we may issue a refund or replacement without requiring the return of the original item, especially for low-value or seasonal products.
Where a return is necessary because we supplied an incorrect item or the item is defective or damaged, we will cover reasonable return shipping costs or provide a prepaid return label, as applicable.
4. Change-of-Mind Returns
If you wish to return an eligible product because you changed your mind, please contact us within the 30-day return window.
Change-of-mind returns are subject to the conditions of this policy and any mandatory consumer rights.
For change-of-mind returns:
- The customer is responsible for return shipping costs.
- A restocking fee may apply where permitted by law and disclosed at the time of purchase.
- Original shipping and handling charges are non-refundable unless the return is due to our error.
Any applicable deduction or fee must be lawful and appropriately disclosed. We will not impose a charge prohibited by applicable law.
5. How to Request a Return
Step 1: Email Customer Service Send an email to service@chimianba.com with the subject line "Return Request" and include your order number.
Step 2: Explain the Reason Identify the item you wish to return and explain whether the request concerns a change of mind, damage, defect, incorrect item, or another issue.
Step 3: Wait for Instructions We will review your request within 2–3 business days and provide the appropriate next steps, including the confirmed return destination and any relevant shipping instructions.
Step 4: Package the Item If a return is approved, package the item securely and include the documentation requested in the return instructions.
Step 5: Ship the Return Use the confirmed return address and retain the shipping receipt and tracking details where available.
Step 6: Review and Resolution After the return is received or the relevant evidence has been reviewed, we will assess the request and communicate the outcome.
6. Return Shipping Costs
Return shipping costs depend on the reason for the return and applicable legal requirements.
- Damaged, defective, or incorrectly supplied products: We will cover reasonable return shipping costs or provide a prepaid return label where applicable.
- Eligible change-of-mind returns: The customer is responsible for return shipping costs.
- Other circumstances: We will explain the applicable arrangement when reviewing the request.
Please contact us before shipping an item back so that we can confirm the process.
7. Refund Approval and Processing
Refund eligibility will be assessed according to this policy, the condition and circumstances of the order, and applicable law.
Where a refund is approved, it will generally be issued to the original payment method within 5–10 business days after we receive and process the returned item (or after we confirm a no-return refund).
The time required for the funds to appear in your account depends on the payment provider, financial institution, and payment method. Credit card refunds may take an additional billing cycle to appear on your statement.
We will provide relevant confirmation when the refund has been processed.
8. Exchanges and Replacements
If you wish to exchange a product or request a replacement, please contact us with your order number and the reason for your request.
Exchanges and replacements depend on product availability, supplier fulfillment arrangements, and applicable legal requirements. Due to our supplier-based fulfillment model, exchanges may not always be available. In such cases, we will process a refund and you may place a new order.
If an exchange is not available, we will explain any alternative resolution that may be appropriate.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at service@chimianba.com.
We will make reasonable efforts to accommodate cancellation requests before supplier processing or dispatch begins, but cancellation cannot be guaranteed once fulfillment is underway.
If the order has already shipped, this Return Policy may apply. Any mandatory cancellation or withdrawal rights under applicable law remain unaffected.
10. Missing or Undelivered Packages
If your order has not arrived within the expected delivery window, contact us with your order number and tracking information, if available.
We will review the available information and, where appropriate, work with the supplier or carrier to investigate.
If a package is confirmed lost or another delivery problem is established, an appropriate resolution will be determined in accordance with applicable law and the circumstances of the order, which may include a reshipment or full refund.
11. Contact Information
For return, replacement, or refund requests, please contact:
Brand: chimianba Operated by: Shenzhen Heyidian Advertising Media Co., Ltd. Email: service@chimianba.com Phone: +86 17727550406 Address: Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, Guangdong 518109, China Website: https://chimianba.com/
Please include your order number and a clear description of your request.
12. Policy Updates
We may update this policy to reflect changes in our operations or applicable legal requirements. The latest version will be published on this page.
Nothing in this policy is intended to waive mandatory consumer rights or remedies.