Contact Us
Contact Us
Thank you for visiting chimianba.
We are here to help with questions about our Christmas decorations, product details, orders, payments, shipping, returns, and other matters relating to your shopping experience.
For the quickest and most accurate assistance, please contact us using the details below.
Customer Service
Brand: chimianba Operated by: Shenzhen Heyidian Advertising Media Co., Ltd. Email: service@chimianba.com Phone: +86 17727550406 Website: https://chimianba.com/
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8) We respond to most inquiries within 24–48 hours on business days. During peak holiday seasons (November–December), response times may be longer.
Business Address
Shenzhen Heyidian Advertising Media Co., Ltd. Room 606, Shouchuang Business Building No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Street Longhua District, Shenzhen, Guangdong 518109, China
How We Can Help
Product Questions
If you have questions about Christmas tree ornaments, decorative figurines, LED string lights, flameless candles, window stickers, wreaths, garlands, 3D printed holiday toys, stockings, textile decorations, or other seasonal products, please identify the product and describe the information you need.
For questions about dimensions, materials, package contents, battery requirements, or product usage, please refer to the product listing and contact us if additional clarification is needed.
Order Inquiries
For questions about an existing order, please include your order number and the email address used at checkout.
Do not include your complete payment card number, card security code, or account password in your message.
Shipping and Tracking
If you need help with a shipment, please provide your order number and tracking number, if available.
We will review the information available and assist with shipping inquiries where reasonably possible. Please note that delivery times may be longer during peak holiday periods due to carrier volume and customs processing.
Returns and Refunds
If you would like to request a return, replacement, or refund, please review our Return Policy and email us with your order number and the reason for your request.
Please wait for return instructions before sending any item back. For seasonal holiday products, return requests must be made within 30 days of delivery.
Payment Issues
If you have a question about a payment or refund, provide the transaction date, amount, order number, and a brief description of the issue.
For security, do not send your complete card details or security code.
Privacy Requests
For questions about personal information or our Privacy Policy, please contact us and clearly describe your request.
We will review the request in accordance with applicable privacy laws.
Contact Form
If a contact form is available on our Website, please complete the required fields and provide a valid email address so we can respond.
Please avoid submitting unnecessary sensitive personal information.
Response Times
We aim to review and respond to inquiries as promptly as reasonably possible.
Response times may vary depending on inquiry volume, public holidays, and the nature of the request. We do not guarantee a specific response time unless expressly stated on our Website.
Thank You for Shopping with chimianba
We appreciate your interest in our Christmas decorations and seasonal products.
We look forward to assisting you.
Customer Service Email: service@chimianba.com Phone: +86 17727550406 Website: https://chimianba.com/