Shipping Policy
Shipping Policy
Last Updated: October 20, 2026
Thank you for shopping with chimianba. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase Christmas decorations and seasonal products from https://chimianba.com/.
We serve customers in the United States and use supplier-based fulfillment arrangements. Shipping origins, carriers, and transit routes may vary depending on the product and order.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Order processing includes order verification, supplier coordination, product preparation, and shipment arrangements. Processing time is separate from shipping transit time.
Standard order processing time is 1–3 business days. The actual processing period may vary depending on product availability, supplier handling, order volume, and public holidays.
During peak holiday periods (November–December), processing times may be slightly longer due to high order volume.
Please refer to any processing estimate provided on the relevant product page or at checkout. If no specific processing estimate is displayed, please contact us before ordering if your purchase is time-sensitive.
2. Shipping Destinations
Our store primarily serves customers in the United States (including the contiguous 48 states, Alaska, Hawaii, and US territories where applicable).
Available delivery destinations depend on the products offered, supplier capabilities, carrier service areas, and restrictions shown during checkout.
Please ensure that your address is complete and supported by the available shipping options before submitting your order.
If a shipping restriction or fulfillment issue affects your order, we will contact you where reasonably possible to discuss the available options.
3. Estimated Shipping Time
Our general estimated shipping transit time is 7–15 business days after dispatch.
This estimate refers to transit time and does not include order processing time.
Actual delivery time may vary due to:
- Supplier preparation and dispatch.
- Carrier pickup and transportation.
- Destination and delivery location.
- Customs inspections or clearance, where applicable.
- Severe weather, public holidays, peak-season demand, or carrier disruptions.
- Incorrect or incomplete shipping information.
The estimate is not a guaranteed delivery date unless expressly stated otherwise at checkout.
Holiday Season Recommendations: Because Christmas decorations are seasonal products, we strongly recommend placing your order at least 3–4 weeks before your desired delivery date to ensure arrival in time for Christmas. During the November–December peak season, delivery times may be longer due to carrier volume and customs processing.
4. Shipping Fees
Applicable shipping charges and available shipping options will be displayed at checkout.
Shipping fees may vary by destination, product, order characteristics, weight, and the shipping method available for the order.
If a promotion or free-shipping offer is available, its eligibility requirements (such as minimum order amount) will be stated on the Website or during checkout.
Unless expressly stated otherwise on the product page or at checkout, product prices do not include import duties, customs fees, VAT, or other government taxes. These charges, if any, are the customer's responsibility and will be collected by the carrier or at the time of delivery.
Please review the order total before completing your purchase.
5. Shipping Origin and Fulfillment
Orders are fulfilled through supplier-based shipping arrangements. Depending on the product and fulfillment arrangement, a package may be shipped from a supplier or another fulfillment location.
The shipping origin and carrier may vary by product. We do not represent that all products ship from a single warehouse or from within the United States.
If an order contains multiple products, items may arrive in separate packages when fulfillment arrangements require it. This is normal for our supplier-based model, and each package will have its own tracking number where available.
Where available, tracking information will help identify the shipment and its progress.
6. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation email.
Where tracking is available, tracking information will be provided after dispatch or when the carrier makes the tracking number available.
Tracking updates may take 2–5 business days to appear after shipment. A lack of immediate tracking movement does not necessarily mean that a package has been lost — it may still be in transit or awaiting carrier scanning.
If you have not received shipping information within the applicable processing window, please contact us with your order number.
7. Address Accuracy
Customers are responsible for providing complete and accurate delivery information, including the recipient's name, street address, apartment or unit number, city, state, ZIP code, and contact details where required.
If you notice an error, contact us immediately. We cannot guarantee that changes can be made after an order has entered fulfillment or been handed to a carrier.
Additional costs arising from incorrect address information (including re-shipping fees or return shipping charges) may be the customer's responsibility where permitted by law.
If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment at the customer's expense, or issue a refund minus the original shipping cost.
8. Delayed Shipments
Delivery estimates are not guarantees unless expressly stated otherwise.
Shipments may be delayed by supplier handling, carrier operations, severe weather, high seasonal demand, customs procedures, or other circumstances outside our reasonable control.
If your shipment exceeds the expected delivery window by more than 10 business days, please contact us with your order number and tracking details. We will review the available information and, where appropriate, work with the supplier or carrier to investigate.
Any appropriate resolution will depend on the circumstances, the terms disclosed at checkout, and applicable law.
9. Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please:
- Verify the delivery address in your order confirmation.
- Check your mailbox, porch, garage, parcel locker, reception area, or other designated delivery location.
- Ask household members, neighbors, or building management whether the package was received.
- Contact the carrier if additional delivery information is available.
- Contact us if the package remains missing.
Please provide your order number and tracking details so we can review the matter. We will assess the available evidence and determine an appropriate next step in accordance with applicable law and the circumstances of the shipment.
10. Damaged or Incorrect Products
If an order arrives damaged, defective, incomplete, or different from the product ordered, please contact us promptly within 7 days of delivery.
Provide your order number, a description of the issue, and clear photographs of the product and packaging where appropriate.
Please retain the product and packaging while we review your request. We will advise you on the next steps, which may include a replacement, return, refund, or another appropriate remedy.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at service@chimianba.com.
We will make reasonable efforts to accommodate the request before supplier processing or shipment begins, but changes cannot be guaranteed once fulfillment is underway.
If an order has already shipped, our Return & Refund Policy may apply. Any cancellation or withdrawal rights required by applicable law remain unaffected.
12. Contact Us
For shipping questions, please contact:
Brand: chimianba Operated by: Shenzhen Heyidian Advertising Media Co., Ltd. Address: Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, Guangdong 518109, China Email: service@chimianba.com Phone: +86 17727550406 Website: https://chimianba.com/
Please include your order number and tracking information, if available.
Thank you for shopping with chimianba.