Make This Christmas Magical

Privacy Policy

Privacy Policy

Last Updated: October 20, 2026

This Privacy Policy explains how Shenzhen Heyidian Advertising Media Co., Ltd., operating the chimianba online store at https://chimianba.com/, collects, uses, discloses, and retains personal information when you visit our Website, place an order, or contact us.

We aim to handle personal information responsibly and in accordance with applicable privacy and data protection laws.

1. Who We Are

Brand: chimianba Website Operator: Shenzhen Heyidian Advertising Media Co., Ltd. Address: Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, Guangdong 518109, China Email: service@chimianba.com Phone: +86 17727550406 Website: https://chimianba.com/

2. Personal Information We Collect

The information we collect depends on how you interact with our Website and the services enabled for our store.

Information You Provide

When placing an order, submitting a contact form, or communicating with us, you may provide:

  • Name and recipient information.
  • Shipping and billing addresses.
  • Email address and telephone number.
  • Order details and purchased products.
  • Information included in customer service requests.
  • Other information you voluntarily provide.

Payment Information

Payments are processed by third-party payment providers. Depending on the payment method, the provider may process payment card details, billing information, transaction references, and fraud-prevention information.

We do not store complete payment card details on our servers. We receive only transaction details such as payment status, transaction identifiers, and other information necessary to manage orders and refunds.

Technical and Usage Information

Depending on the Website configuration and enabled technologies, we or our service providers may collect technical information such as:

  • IP address.
  • Browser type and device information.
  • Operating system and language settings.
  • Pages visited and interactions with the Website.
  • Referring pages and timestamps.
  • Cookie identifiers and similar technical information.

3. How We Use Personal Information

We may use personal information for the following purposes:

  • Order fulfillment: To process purchases, coordinate supplier fulfillment, arrange shipping, provide tracking information, and manage returns or refunds.
  • Customer service: To respond to questions, investigate complaints, and communicate about orders.
  • Payments: To facilitate payment processing, verify transactions, manage refunds, and investigate payment-related issues.
  • Website operations: To maintain Website functionality, troubleshoot technical problems, and improve the shopping experience.
  • Security and fraud prevention: To identify suspicious transactions, protect our systems, and help prevent unauthorized activity.
  • Marketing: Where permitted by applicable law and your preferences, to send promotional communications or information about products and offers.
  • Legal compliance: To comply with legal obligations, respond to lawful requests, maintain required business records, and resolve disputes.

The legal basis for processing personal information depends on the circumstances and applicable law. Where consent is required, we will seek it before undertaking the relevant processing.

4. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, and similar technologies to support essential functions, remember preferences, understand Website usage, improve performance, and support marketing activities where enabled.

These technologies may be provided by the e-commerce platform (SHOPLINE) or other service providers.

You may be able to manage your preferences through the Website's cookie consent banner, where available, or through your browser settings.

Where required by law (including in certain U.S. states), we will obtain the necessary consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect shopping cart functionality, checkout, or other Website features.

5. How We Share Personal Information

We may share personal information with third parties where reasonably necessary for the purposes described in this policy.

E-commerce Platform and Website Providers Our store uses SHOPLINE as our e-commerce platform to operate the Website, manage orders, and support checkout functionality.

Suppliers and Fulfillment Partners Because our store uses supplier-based fulfillment, relevant order information may be shared with suppliers or fulfillment partners as necessary to prepare and ship purchases. This may include the recipient's name, shipping address, contact details, product information, and order reference.

Payment Providers Payment providers process information needed to authorize transactions, detect fraud, manage payments, and process refunds.

Shipping and Logistics Providers Carriers and logistics partners receive the information needed to deliver orders, provide tracking, and investigate delivery problems.

Analytics and Advertising Providers Where enabled, analytics, advertising, customer communication, and other technology providers may process technical or usage information to provide their services.

Professional Advisers and Authorities We may disclose information to professional advisers, regulators, law enforcement agencies, courts, or other authorities where required or permitted by law.

Business Transactions Personal information may be transferred in connection with a merger, restructuring, or sale of business assets, subject to applicable legal requirements.

We do not sell your personal information to third parties for monetary consideration.

6. International Data Transfers

Our company is based in China, and our customers primarily include consumers in the United States. Our suppliers and service providers may operate in different jurisdictions, including China, the United States, and other regions.

As a result, personal information may be transferred to or processed in countries other than the country in which it was collected. These countries may have different data protection laws than your country of residence.

Where applicable law requires specific safeguards, notices, contractual protections, or consent for international transfers, we will address those requirements as applicable to the transfer.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

  • Order and transaction records: Retained for the period required by applicable tax, accounting, and consumer protection laws.
  • Customer service communications: Retained for as long as needed to resolve inquiries and provide ongoing support.
  • Marketing data: Retained until you opt out or request deletion.
  • Technical and usage data: Retained for the period necessary to operate, secure, and improve the Website.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

8. Data Security

We use reasonable organizational, technical, and administrative measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Customers should protect their email accounts and credentials and avoid sending sensitive payment information through unsecured communication channels.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Object to or restrict certain processing of your personal information.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information in a portable format.
  • Opt out of certain marketing communications or data uses where applicable.
  • Submit a complaint to a relevant privacy regulator.

These rights may be subject to exceptions, verification requirements, and other limitations permitted by law.

To submit a request, email service@chimianba.com and describe the information or processing concerned. We may request reasonable information to verify your identity before responding. We will respond within the time period required by applicable law.

10. United States Privacy Disclosures

Privacy rights and obligations vary by U.S. state. Depending on your state of residence, you may have additional rights under state privacy laws (including but not limited to the California CPRA, Virginia VCDPA, Colorado CPA, Connecticut CTDPA, and Utah UCPA).

These rights may include:

  • The right to know what personal information we collect, use, and share.
  • The right to request deletion of your personal information.
  • The right to correct inaccurate personal information.
  • The right to data portability.
  • The right to opt out of the "sale" or "sharing" of personal information for targeted advertising or cross-context behavioral advertising.
  • The right not to be discriminated against for exercising your privacy rights.

We do not "sell" personal information as that term is defined under U.S. state privacy laws. We do not use or disclose sensitive personal information for purposes other than those described in this policy.

To exercise any of these rights, please contact us at service@chimianba.com with the subject line "Privacy Request."

11. Children's Privacy

Our Website is intended for general shopping audiences and is not knowingly directed toward children under 13 years old.

We do not knowingly collect personal information from children under 13 in violation of applicable law (including the U.S. Children's Online Privacy Protection Act, COPPA).

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action, including deletion.

12. Marketing Communications

Where permitted by law, we may send promotional emails about our products, seasonal decorations, or offers.

You may opt out of promotional emails using the unsubscribe instructions provided in the message or by contacting us directly.

Unsubscribing from promotional messages does not prevent essential transactional communications, such as order confirmations, shipping notifications, or important messages about an existing purchase.

13. Third-Party Websites

Our Website may contain links to third-party websites or services. We are not responsible for the independent privacy practices of third parties. Please review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this policy to reflect changes in our business, Website configuration, suppliers, service providers, or legal requirements.

The latest version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent for material changes that significantly affect your rights.

15. Contact Us

For questions or requests concerning personal information, please contact:

Brand: chimianba Operated by: Shenzhen Heyidian Advertising Media Co., Ltd. Email: service@chimianba.com Phone: +86 17727550406 Address: Room 606, Shouchuang Business Building, No. 5 Longhua Guangchang 3rd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, Guangdong 518109, China Website: https://chimianba.com/

Please clearly describe your request so we can review it and respond in accordance with applicable law.